Yes. We offer complimentary standard delivery Australia-wide on Maison orders.

Please allow approximately 2–3 business days for your order to be prepared, personalised where applicable, pressed and beautifully packaged before dispatch.

During busy periods, promotional events and peak gifting seasons, processing times may be slightly longer.

Once your order has been dispatched, you will receive tracking information so you can follow your Maison package on its journey to you.

If you need your order urgently, please contact our team before placing your order. We will always do our best to accommodate urgent requests where possible.

International delivery may be available. Please contact our team before ordering so we can confirm delivery options and costs for your location.

To keep your Maison sleepwear looking and feeling beautiful, we recommend a separate cold, gentle machine wash using a delicate laundry detergent.

We recommend avoiding tumble drying where possible. Allow your sleepwear to air dry naturally to help maintain the quality, softness and finish of the fabric.

If ironing is required, use a low heat setting. Avoid applying excessive heat directly to embroidered areas.

Treat embroidered areas gently when washing and ironing. Avoid harsh detergents, bleach and excessive heat to preserve the embroidery and fabric.

Due to the personal nature of our products, particularly personalised and embroidered pieces, we generally do not accept returns, exchanges or refunds for change of mind.

Please carefully check your size, colour, embroidery text and personalisation selections before completing your order.

Personalised and embroidered products cannot be returned or exchanged for change of mind, incorrect sizing or personalisation details entered incorrectly when ordering.

If you believe your item is faulty or has a major issue, please contact our team with your order details, a description of the issue and photographs of the product.

Where an item is confirmed to be faulty, we will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a replacement, repair or refund.

Please contact us as soon as possible after placing your order.

Because personalisation can begin shortly after an order is received, we cannot guarantee that changes can be made once production has started.

Yes. Personalisation is one of the signatures of Maison. Selected sleepwear can be individually embroidered to create a beautiful piece made especially for you.

For our classic sleepwear sets, embroidery is positioned above the pocket on the left-hand side.

To create a beautifully coordinated finish, the embroidery colour will match the piping/hem colour of your selected sleepwear.

For example, if your pyjama set features black piping, your embroidery will be black.

Embroidery is limited to a maximum of 10 characters.

Please double-check spelling, initials and capitalisation before placing your order. Your embroidery will be created using the details entered at checkout.

Yes. Where available, you can select your preferred embroidery text style directly from the product page.

The online personalisation preview is designed as a guide. The final embroidery may vary slightly in positioning, scale and appearance depending on the name, font and garment.

Please contact us immediately if you need to make a change. As personalised orders may begin production shortly after being placed, changes cannot be guaranteed once embroidery has commenced.

Personalised pieces require additional preparation before dispatch. Your sleepwear is individually embroidered, checked, pressed and packaged before leaving Maison.